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<p id="isPasted" style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: 0px !important; color: rgb(31, 31, 31); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgba(31, 31, 31, 0.05); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your Smart Splitter appears to have a hardware failure, please reach out to our <a href="https://neocharge.gorgias.help/en-US/contact" style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); color: inherit; text-decoration: inherit; background: linear-gradient(to right, currentcolor, currentcolor) 0px min(100%, 1.35em) / 100% 1px no-repeat; transition: background-size 0.3s ease-in-out 0s, color 0.3s ease-in-out 0s; margin-block-start: 0px !important;">Customer Support</a> team and we will help get you situated. Indications of a hardware failure include the following:</p><ul style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; padding: 0px; list-style: inside; margin-block-start: var(--spacing-4); row-gap: 0.6em; display: grid; color: rgb(31, 31, 31); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgba(31, 31, 31, 0.05); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12);">LED lights on either side of the unit are not turning on</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12);">Overheating</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12);">The circuit works when plugged directly into the wall outlet, but does not work when the Smart Splitter is plugged in.</li></ul><p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); margin-block-end: 0px !important; color: rgb(31, 31, 31); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgba(31, 31, 31, 0.05); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Most other cases can be resolved by performing a factory reset. Please run through the reset instructions to see if that fixes your issue. If not, our <a href="https://neocharge.gorgias.help/en-US/contact" style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); color: inherit; text-decoration: inherit; background: linear-gradient(to right, currentcolor, currentcolor) 0px min(100%, 1.35em) / 100% 1px no-repeat; transition: background-size 0.3s ease-in-out 0s, color 0.3s ease-in-out 0s; margin-block-end: 0px !important;" target="_blank" title="https://neocharge.gorgias.help/en-US/contact">Customer Support</a> team is happy to help!</p>

If your Smart Splitter appears to have a hardware failure, please reach out to our Customer Support team and we will help get you situated. Indications of a hardware failure include the following:. Most other cases can be resolved by performing a fac

Hardware Failure

Troubleshooting

Smart Splitter Troubleshooting

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What Smart Splitter do I get?

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Smart Splitter Installation

FAQs

Specifications

Smart Splitter Safety Features

Use Cases / What appliances does it work with?

Smart Splitter

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Hardware FailureUpdated 7 months ago