Please take a look at our articles to see if we may have an answer to your question. If you would still like some additional help, please reach out to our Customer Support team and we will get back to you as soon as possible!

Help Center Home

Shop NeoCharge

Contact Us

NeoCharge

<p id="isPasted" style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: 0px !important; color: rgb(31, 31, 31); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgba(31, 31, 31, 0.05); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To get a better grasp of what&apos;s going on within the Smart Splitter, understanding the meaning behind each LED color can be useful. Here is a brief troubleshooting guide:<p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(31, 31, 31); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgba(31, 31, 31, 0.05); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Viewing the photo above, we can dissect the various colored lights and their meanings.<p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(31, 31, 31); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgba(31, 31, 31, 0.05); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">White: Idle. There is nothing happening, no charging is occurring.<p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(31, 31, 31); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgba(31, 31, 31, 0.05); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Green: Receiving power. Smart Splitter is actively charging, and power is being emitted.<p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(31, 31, 31); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgba(31, 31, 31, 0.05); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Yellow: Charging paused. Secondary side of Smart Splitter is paused as the Primary is receiving power.<p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(31, 31, 31); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgba(31, 31, 31, 0.05); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Blue (flashing): The Smart Splitter has previously been connected to wifi, but lost connection.<p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(31, 31, 31); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgba(31, 31, 31, 0.05); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Red: Error, car not charging. This could be due to an overcurrent, or total power exceeding the limit.<p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(31, 31, 31); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgba(31, 31, 31, 0.05); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> If the red lights persist or for some reason the Smart Splitter has no lights turning on at all, the first effective method of troubleshooting would be to perform a&#xA0;<a href="https://neocharge.gorgias.help/en-US/factory-reset-119664" style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); color: inherit; text-decoration: inherit; background: linear-gradient(to right, currentcolor, currentcolor) 0px min(100%, 1.35em) / 100% 1px no-repeat; transition: background-size 0.3s ease-in-out 0s, color 0.3s ease-in-out 0s;">factory reset</a>.&#xA0;<p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(31, 31, 31); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgba(31, 31, 31, 0.05); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If there is persistence with the lights not functioning or you have unanswered questions, please proceed to reach out to our Customer Support team and we will be happy to further troubleshoot with you!<img data-fr-image-pasted="true" src="https://getneocharge.com/cdn/shop/files/Pasted_Graphic.png?v=1677615466" alt style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); color: rgba(0, 0, 0, 0); max-width: min(var(--image-max-width, 100%),100%); height: auto; font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgba(31, 31, 31, 0.05); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-block-end: 0px !important;" class="fr-fil fr-dib">

To get a better grasp of what's going on within the Smart Splitter, understanding the meaning behind each LED color can be useful. Here is a brief troubleshooting guide:. Viewing the photo above, we can dissect the various colored lights and their me

Smart Splitter Indicator Lights

Troubleshooting

Smart Splitter Troubleshooting

How does the Smart Splitter work?

What Smart Splitter do I get?

Adapters - Master Guide

Smart Splitter Installation

FAQs

Specifications

Smart Splitter Safety Features

Use Cases / What appliances does it work with?

Smart Splitter

Charging Speeds - What's the difference between the different "Levels" of charging?

How much does it cost to have an electrician install a dedicated 240V outlet in my home?

Level 2 Charging Limitations for Audi, Ford, Lucid, Nissan, Jeep, VW, and Chevrolet on a 30A outlet

Smart Splitter Indicator LightsUpdated 7 months ago