At NeoCharge, your satisfaction is our priority. We offer a 60-Day Satisfaction Guarantee to support your purchase decision and ensure you're happy with our products. Should you find yourself needing to return an item, we're here to assist you every

Returns Policies

3-Year Limited Warranty:. NeoCharge warrants the Smart Splitter product against defects in materials and workmanship under normal use for three years from the date of purchase. If a Smart Splitter is deemed defective, NeoCharge will repair or replace

<span style="font-size: 18px; font-family: Inter; color: rgb(27, 28, 29); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">3-Year Limited Warranty:<span style="font-size: 18px; font-family: Inter; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 16px; font-family: Inter; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">NeoCharge warrants the Smart Splitter product against defects in materials and workmanship under normal use for three years from the date of purchase. If a Smart Splitter is deemed defective, NeoCharge will repair or replace, at no charge, the Smart Splitter or parts of the Smart Splitter that prove defective.&#xA0;<span style="font-size: 16px; font-family: Inter; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;"> <span style="font-size: 16px; font-family: Inter; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">The&#xA0;<span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">warranty includes:<ul><li dir="ltr" style="line-height: 1.5; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; font-family: Inter;">Defects in materials and workmanship</li><li dir="ltr" style="line-height: 1.5; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; font-family: Inter;">Shipping damage</li><li dir="ltr" style="line-height: 1.5; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; font-family: Inter;">Any material, equipment, tools, and incidentals necessary to complete repairs including replacements</li><li dir="ltr" style="line-height: 1.5; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 10pt; font-family: Inter;">Supplier or manufacturer upgrades</li></ul><span style="font-size: 16px; font-family: Inter; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">The warranty excludes:<span style="font-size: 16px; font-family: Inter; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<ul><li dir="ltr" style="line-height: 1.5; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 10pt; font-family: Inter;">If the device has been opened, altered, abused, or misused by the owner</li></ul><span style="font-size: 16px; font-family: Inter; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">After receiving a customer notice, the NeoCharge Customer Support team will help troubleshoot and, if defective, issue a return/replacement typically within two business days.&#xA0;<span style="font-size: 16px; font-family: Inter; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">*NeoCharge shall make the final decision, with fairness to all parties, as to the legitimacy of the claim to this warranty.

Warranty Policy - Smart Splitter

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